FAQ
Frequently Asked Questions
Find answers to common questions about our products, services, and policies
I. Company Qualifications & Products
A:
- CORGEUT brand business: Focus on providing high-quality brand watches and a variety of watch models to global wholesalers.
- Micro Wholesale Service: providing professional watch wholesale and comprehensive OEM/ODM customization services to global retailers.
A:
- Custom Watches: Starting from 1 piece (ideal for startup brands).
- Bulk Orders: Free mold-making service for orders of 300+ pieces.
II. Customization Services
A: We support deep customization of the following components:
- Dial: Logo engraving/text printing
- Movement: Quartz or Mechanical
- Strap: Leather/Metal/Rubber, etc.
- Packaging: Exclusive gift box design
A:
- Standard Lead Time: 3-6 weeks (logistics time calculated from production completion date).
- Important Notice: Design modifications are not possible after production commences. Please confirm all details before placing your order.
III. Orders & Payments
A:
- Payment Methods: Visa, Mastercard, PayPal, Apple Pay
- Settlement Currency: USD (United States Dollar), using dynamic exchange rates.
- Security: PCI-DSS compliant. Card data is encrypted and not stored.
A:
- All import duties and taxes are the customer's responsibility (recipient must provide documents for customs clearance).
- We recommend checking destination country rates in advance (e.g., EU VAT, US tariffs).
IV. Logistics & Delivery Times
| Order Type | Processing Time (After Payment) | Shipping Time |
|---|---|---|
| Standard Watches | Existing Customers: 1 business day | DHL/UPS/FedEx: 7-12 business days |
| New Customers: ≤2 business days | EMS: 10-15 business days (Excluding Russia) | |
| Custom Watches | 1 business day after production completion | Same as Standard Watches |
A:
- Tiered Pricing: Discounted shipping for multiple watches per order (e.g., 5 watches: ≥30% savings vs. single watch).
- Shipping Variables:
• Product + Packaging Weight (Mechanical: ≈0.3kg/pc, Quartz: ≈0.2kg/pc)
• Destination Country
• Insurance Requirements (Recommended for watches ≥$1000)
- Cost Confirmation: Invoice with exact shipping cost sent via email after order submission. Carrier change supported.
V. Warranty & Returns
| Product Type | Warranty Period | Coverage | Exclusions |
|---|---|---|---|
| Standard Watches | 24 months | Movement structural defects | Water damage / Unauthorized repair / Physical damage |
| Custom Watches | 12 months | Movement defects (excludes custom parts) | Same as above |
| Type | Conditions | Return Shipping Cost |
|---|---|---|
| Standard Watches | Unused, original packaging, within 7 days of receipt | Customer's responsibility |
| Custom Watches | Quality issues only (requires authoritative inspection report) | Covered by us |
| Defective Goods | Reported within 7 days of receipt (e.g., timekeeping error >±30 sec/day, scratched dial) | Return not required |
- Custom watches (engraved/diamond-set/special materials)
- Straps with adjusted length / Missing warranty card
- Human damage (impact, water ingress, disassembly) or receipt beyond 7 days
A:
- Timeline: Refund issued via original payment method within 7 business days after quality confirmation (credit/debit card refunds may take 3-7 days).
- Non-Refundable Fees: Shipping, Insurance, Custom material costs.
VI. Other Policies
A:
- Governed by the laws of the State of Delaware, USA.
- Mandatory 30-day written negotiation required before litigation.
- Exclusive Jurisdiction: Delaware Court of Chancery, U.S.
A:
- Data Collected: Order details, shipping address, contact information.
- Purpose: Order processing, service improvement, fraud prevention.
- User Rights: Request data deletion via email to service@omniwatches.store.